Kreations by Kittyo

Paypal is an online ordering service owned and operated by EBay.  All information is secure using 128 bit encryption technology and it is free to use.  PayPal accepts all four major credit cards -- Visa, MasterCard, American Express and Discover plus eCheck (click to learn more).  No registration is required.  For more information click on www.paypal.com and it will take you to their website. 

• Applicable based on the total of the merchandise sale only, excluding sales tax and shipping costs.
• Standard shipping only.
• Applies to U.S. delivery addresses within the 48 continental states.
• Not available in Alaska, Hawaii or Puerto Rico.
• We reserve the right to ship via our choice of carriers.
• We reserve the right to change or discontinue Free Shipping at any time.
• If you placed a previous order with us where you received free shipping, and you later return any item(s) for a refund which results in your total order before taxes falling below the free shipping amount at the time of your order(which may vary due to seasonal promotions), you will not receive Free Shipping on your order and the shipping charges that would have been applicable will be deducted from any refund due.
• If an entire free shipping order is returned, then shipping will be charged when the refund is processed.

Our goal is to offer only the finest personalized gifts available, ones that will create lasting memories and provide years of enjoyment. Each item we select must meet our strict standards for workmanship and design. We artfully customize each order to your specifications, and before any item is shipped, it is again inspected for quality and accuracy. Kreations By Kittyo stands behind the quality of every product we sell.

If your order it is not 100% free from defects in materials and workmanship, you may return it in new condition and in its original packaging for a prompt credit, exchange or full refund. Please contact us if you have a question about a return or exchange.  We will give you an authorization number and email you a return form.

Cancellations and changes must be made by 10:00 p.m. Eastern Time of the same day you place your order. Use our contact us to notify us of changes about your order.

All requests for returns or exchanges must be made within 3 days of receipt. Personalized items cannot be returned for reasons other than defects in materials or workmanship

Although we strive to achieve 100% customer satisfaction, due to the nature of the products we sell we can not accept returns or issue refunds on custom made items if the item you wish to return has been made to your specifications, unless the item is damaged or your order was filled incorrectly due to error on our part.  The reason for this is that such items are made specifically for each customer and cannot be resold, and all orders consume time and materials.  If the item you received is damaged, please fill out the return form and return your purchase to us with copies of your original order for a new item or a refund.  If you wish to return an item because you believe we filled your order incorrectly, indicate the reason for the return clearly on the return form and mail it to us.  Once we receive the item and we verify that we have made the error, we will at your request either ship you a replacement or issue a refund.  We do, however, reserve the right to reject such a return if the problem is not a material defect on our part, (i.e. slight color variations).  In all cases shipping and handling charges are not refundable but if you want a replacement, it will be shipped to you at no charge.

In some instances we do ship internationally.   Buyer must pay actual shipping costs and all payments must be made via Paypal with a credit card in U.S. dollars.  These orders can not be placed online, you need to contact us to determine whether we can ship to you.

Yes, we do ship to military addresses within the U.S.  Such orders must be paid for online by Paypal.  Your order will be shipped via U.S.P.S. Priority Mail.

This depends on whether the item you order is in stock, the number of items ordered, and how payment is made.  If you place an order using Pay Pal, and the items you ordered are in stock, it normally ships with three (3) business days.  If it is a custom order, it will depend on what is requested and the number of items, but usually within five (5) business days.  If you pay by personal eCheck, your order will not be processed until your eCheck has cleared (usually 3-5 business days).  For custom or large orders, please contact us and we will discuss with you exactly what you want and give you a time for shipment.

Although we strive to maintain this website to reflect our current inventory, there may be times when a particular item is in high demand and it is not available.  If this occurs, we will inform you of what the delay will be, but in most cases it will be no longer than one or two days.

We only accept orders online using Paypal, which accepts Visa, Master Card, American Express, Discover and eCheck.  The shopping cart provided here links you directly with Paypal making for easy checkout.  We no longer accept payments by money order or personal check.  Please note that payments by eCheck will result in a delay in production until the the eCheck has cleared, which usually takes 3-5 business days.